Digital employees could transform financial services

The traditional bureaucratic system of paper forms and bank manager approvals has been replaced by apps and websites that let consumers move money at the touch of a button. Now we stand on the edge of a second revolution catalysed by artificial intelligence (AI), and New Zealand-based company Soul Machines is at the forefront.

Many of the financial services applications for AI focus on back-end processes: investment decision-making, fraud detection, and trend analysis. Soul Machines, by contrast, is focusing on front-end customer service.

Soul Machines’ answer is to deploy conversational AI in the form of ‘digital employees’ – human-like interfaces that can serve customers across a wide range of services.

Springwise