Amazon: office worker numbers may reduce

Amazon CEO Andy Jassy said in an internal memo that the introduction of generative AI and smart agents could lead to a reduction in the number of office workers at the company in the coming years.

The automation of routine tasks by AI could lead to a global restructuring of the workforce

This article is available for reading in Trade magazin 2025/8-9.

AI is playing an increasingly important role in the automation of routine tasks. According to the CEO, mass layoffs aren’t likely, instead there will be a restructuring of the workforce, where fewer people will be needed to perform certain tasks, while more people will do new types of work.