An AI-based solution for managing real-time guest reviews: SurvAI by Everguest Intelligence has arrived

By: Trademagazin Date: 2024. 10. 10. 11:16

Everguest’s new AI-based software solution, SurvAI by Everguest Intelligence, has arrived, allowing hospitality professionals to collect feedback from guests in real time and respond immediately to comments. With SurvAI’s AI-based text analyzes and professional recommendations, they can come up with concrete action plans, so they can take steps to increase guest satisfaction faster than ever before.

According to Everguest experts, guests increasingly expect to be able to share their comments in real time digitally, and they expect immediate solutions and feedback from hotels and restaurants. However, the manual processing of incoming opinions is a time-consuming process, as is the preparation of action plans. This is especially true in the case of larger staff or busy periods, so meeting the growing need for digital interaction is not only a matter of capacity, but also of software infrastructure.

“We designed a tool that can analyze, evaluate and transform real-time feedback into information that can be used as a concrete action plan”

– says Miklós Belán, founder and CEO of Everguest, about SurvAI.

“The tool thus creates the possibility for hotels and restaurants to react immediately to current comments, so guests can receive more attention than ever before, even in relation to their unique needs and requests.”

Available as a stand-alone product or as part of the AI-based Everguest Intelligence software decision support system, SurvAI is a versatile but quick and easy-to-use solution for increasing guest satisfaction. Its main advantages:

Real-time feedback: Guests can give feedback even during their time in the hotel or during the meal, which the managers of the facility can see and evaluate immediately.

AI-based analyses: Built-in artificial intelligence analyzes written feedback and turns it into professional action plans, helping to rapidly improve services.

User-friendly interface: Thanks to its simple and intuitive design, questionnaires can be prepared quickly and reused.
Effective data provision: Turns sentence-like feedback into data and organizes it into analyses, ensuring accurate and immediate response and action.

Proactive solutions: Transparent and quickly interpretable AI-based summaries and professional recommendations enable you to increase guest satisfaction in real time.