Customer satisfaction is the guarantee for our company’s success

We had a conversation with CEO Dr. Tibor Bakonyi about the steps the company has taken recently to improve their market position and serve customers. According to the CEO, during FŐGÁZ’s more than 150-year activity the company became a partner of customers and managed to meet emerging challenges or expectations. Liberalisation of the Hungarian market set several new tasks to both management and employees. In the first part of 2009, FŐGÁZ introduced three new services. ”GÁZŐRZŐK” (Gas Guards) is a maintenance service that has been available to costumers since February. This service is available for a monthly fee and can be used once a year by customers to have their gas appliances cleaned maintained and checked by well-trained technicians. By this, customer may realise a 5% saving in energy use. The second service is called Korszerű Otthon Hitel (Modern Home Loan), a loan solution that does not require a guarantor or real estate collateral. In cooperation with Magyar Cetelem Bank Zrt., FŐGÁZ offers customers loans of HUF 300,000-5,000,000 to modernise their home, heating system and door-window insulation. This may result in a 40% saving in energy consumption! FŐGÁZ Kártya (FŐGÁZ card) is the third service, provided by Budapest Bank and FŐGÁZ. It is a credit card with no usage limit and a credit limit tailored to customers’ needs. Owners of the credit card can use it for shopping, paying bills and withdrawing cash, in Hungary and abroad. Customers may reduce their gas bills significantly by using the FŐGÁZ card. A direct debit payment system belongs to the card, therefore paying their gas bill happens automatically. What is more, comfort and saving can go further as using the FŐGÁZ card for shopping and other direct debit payments induce further discounts. “This way FŐGÁZ card holders will save thousands of Forints on an annual level” – says Dr Tibor Bakonyi. The amount customers are expected to save can be calculated by using the FŐGÁZ card calculator on the company’s website. In line with this, the company launched its on-line customer service system this summer, by the use of which customers can arrange matters simply, comfortably and quickly 24 hours a day. FŐGÁZ’s strategy was awarded this may when the company received the Business Superbrands 2009 qualification. The company aims at introducing innovative and environmentally friendly technologies and infrastructure In accordance with this, the CEO mentioned the CNG (Compressed Natural Gas) project, which was started in 2008 and proved to be successful already in the short term. In June 2008, FŐGÁZ signed a research and development contract on the examination of natural gas operated vehicles with the Department of Electrical Machines and Drives, a knowledge centre of the Budapest University of Technology and Economies. Their efforts were rewarded this year, when the company won the Greenexpo 2009 Innovation Prize for the role FŐGÁZ played in promoting environmentally friendly transportation.