The banking sector has reached a historic turning point

According to the study, the banking sector achieved a record profit of $1.4 trillion in 2022, but a significant part of global profits came from the concentrated performance of a few large markets – primarily North America and India. In parallel, the importance of efficiency, scalability and digitalization has become even more pronounced: customer acquisition is more expensive, interest margins are narrowing, and technology investments have become inevitable.

K&H is developing accordingly in many areas of its operations: from digital lending processes to online account opening, more and more services are becoming self-service, faster and more cost-effective.

Kate, the AI-based digital financial assistant, is already building the future today

According to McKinsey’s forecast, generative AI can create up to $340 billion in value in the banking sector annually – not only by reducing costs, but also by introducing new types of services and predictive solutions. At K&H, Kate, the digital financial assistant, has already assisted in more than 2 million customer interactions with fast, accurate, easy and human-free administration – whether it be account information, loan administration or insurance calculations. Such systems not only simplify banking, but also enable real-time assistance and personalized financial advice.